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Processing Order
We need 1-2 business days to process your order to ensure the watches are functioning before shipping.
Delivery time
The delivery time for European countries will be about 15 days. (The arrival time of the package depends on the transportation situation of the logistics company).
Notice: all European countries for safe customs clearance, our package will first be delivered to Germany, so it cannot be tracked online approximately 8-12 days before reaching Germany, and it can only be tracked after it arrives in Germany for transshipment.
For countries like the USA, Australia, and most South American countries, it will be about 10 days.
Tracking
After we ship the package, the customer will receive a confirmation email with a tracking number. Please track it at http://www.17track.net/ for various Express information, http://www.ems.com.cn/english.html for EMS information, or http://www.cn.dhl.com/en.html for DHL information.
Online tracking can track your package at different stages. If you cannot track it, try again one or two days later, or seek help from our customer service.
Return policy
Within 14 days (from the day the goods are signed for/received), if you request a return of the purchased item, it can be returned and refunded under the following conditions. Products must be returned in their original packaging, meaning they should not be used (except for testing), worn, have the plastic removed, be damaged, scratched, or manipulated. All returns are at the customer’s expense.
When we receive the returned products intact, we will deduct 20 EUR from the shipping and delivery cost for the time it was sent to you, and then we will issue a refund.
Please note that after 14 days, we may not issue a refund, but exchanges may be acceptable.
Please note that the refund does not apply to watches that have suffered physical damage caused by Customs. If that is the case, an exchange will be advisable.
Exchanges
Within 14 days (from the day the goods are signed for/received), if you find that the products you purchased do not satisfy you, you can return them and replace them under the following conditions:
Products must be returned in their original packaging, meaning they should not be used (except for testing), worn, have the plastic removed, be damaged, scratched, or manipulated. All returns are at the customer’s expense.
When we receive the returned products intact, we will replace them with new ones and return them to you.
As there are shipping costs involved, please understand that we must charge you 20 EUR as a shipping and handling fee before we send you the replacement item.
Exchanges will be subject to adjustment for price differences (if any).
Please note that if you wish to replace the item after the 14 guaranteed days, we suggest you contact us directly to continue processing.
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If you have any more requests or need further assistance, feel free to ask!